Patricia Herrera, PMP

NATIONAL ASSOCIATION OF REALTORS®

• Transformed 900+ REALTOR® educational offerings through data-driven portfolio rationalization and operating-model redesign, reducing offerings by 57% while maintaining revenue and improving efficiency.
• Directed strategy and financial stewardship of a $7M education portfolio, including P&L, investment prioritization, budgeting, forecasting, and resource allocation.
• Built and managed 15-member cross-functional team of product managers, designers, analysts, and operational resources; established KPIs, decision frameworks, and performance accountability, reducing cycle-time.
• Synthesized insights from association CEOs, brokers, REALTORS®, and education directors to align the $7M portfolio with strategic objectives and guide data-informed product roadmaps and investment decisions.

HARVARD UNIVERSITY

• Achieved a 10% conversion lift by unifying the B2B/B2C digital learner experience within a $100M education portfolio.
• Reduced manual admissions processing by 60% and month-end reconciliation time by 70% by redesigning admissions, transaction validation, and financial reporting workflows with operations and engineering teams.
• Led multi-phase transformation from discovery through delivery, using interviews, focus groups, change-management practices, and stakeholder partnerships to address root causes and drive adoption.
• Strengthened PMO governance and delivery performance by standardizing Agile practices, establishing baseline KPIs, identifying delivery gaps, and driving corrective action and accountability.

AMAZON WEB SERVICES

• Led portfolio strategy and technical delivery across 80+ representing $150M in revenue, aligning transformation goals with technical delivery, risk, governance, customer adoption, and performance reporting.
• Improved sales velocity 20% year over year by aligning Sales, Delivery, Legal, and Partners around standardized contracting and program execution practices.
• Executed delivery improvement plans with partners, product management, and architecture teams, increasing portfolio-wide average CSAT 30%.
• Managed customer escalations, delivery risks, and stakeholder feedback to improve solution alignment and engagement outcomes.

TEKSYSTEMS

• Led a $1.5M+ Salesforce application initiative, owning discovery, investment and delivery planning, forecasting, risks, dependencies, and executive escalations across healthcare business and technology teams.
• Defined the vision and roadmap for data-governance capabilities spanning audit logging, policy enforcement, and stewardship workflows for clinical and claims data.
• Led RFP/SOW activities, recruited and managed client teams, and remediated delivery challenges on complex client engagements.

JLL

• Directed a $23M global technology and data modernization initiative across operational platforms, analytics, vendor ecosystems, security, and governance.
• Led $2M global website modernization with four senior direct reports in a 10-person cross-functional team, aligning technology, marketing, and regional stakeholders.
• Reduced project spending 10% per month by centralizing platform administration and redesigning the operating resource model.
• Created an enterprise analytics platform, data-governance framework, and center of excellence to standardize definitions and strengthen decision-making.

SLALOM CONSULTING

• MillerCoors: Developed the case for change, readiness and impact assessments, stakeholder strategy, and executive communications for master-data-management integration supporting Finance and Marketing consolidation.
• HAVI Global Solutions: Established a PMO governance framework and standardized Agile and project-management processes to strengthen oversight and consistency across global IT capital and operational initiatives, including a Singapore office build-out.
• Allstate: Launched first-generation e-commerce solution for motor vehicle insurance quotes, coordinating cross-functional marketing and technology delivery, vendors, and quality assurance.
• Motorola Solutions: Led cross-border contact-center transformation spanning Brazil, the United States, and the Philippines, with accountability for budgets, risks, resources, and SDLC execution.

ACCENTURE

• Led global enterprise finance application scoping, change management, release planning, budgeting, staffing, and software enhancements; managed four analysts and distributed teams in Manila and Madrid.

President · Friends of Whitney Young

09/2023 – Present

Board governance, philanthropy, fundraising strategy, stakeholder partnerships, and mission-focused organizational leadership.

Secretary · M.E.A.N. Girls Empowerment

03/2022 – 09/2025