Profile
Strategic product leader with a proven track record of translating executive strategy into actionable roadmaps, leading complex multi-million-dollar portfolios, and partnering with C-Suite, executive business leaders, and functional leaders to deliver measurable operational and financial outcomes.
Program and portfolio leadership requires me to think like a Product Strategist: defining outcomes, prioritizing investment, understanding customer/stakeholder needs, managing roadmaps, and driving cross-functional delivery.
Expertise spans enterprise product management, digital transformation, PMO governance, product management, organizational change, and cross-functional stakeholder leadership. Experience building and scaling high-performing teams across consulting, technology, higher education, and professional services industries.
Core Expertise
Product Strategy
Product vision, roadmap building, market positioning, demand strategy, product scaling, and lifecycle management across a $7M education portfolio spanning designations, certifications, and course offerings.
Portfolio Management
Portfolio health management, strategic alignment, and governance frameworks across 80+ concurrent engagements representing $150M+ in revenue, including establishing KPIs to drive performance visibility and accountability.
Stakeholder Management
Executive partnership, unified communication, complex negotiations, structured debate, and organizational transformation across global and matrix teams.
Digital Transformation
E-commerce platform modernization, cloud strategy, Salesforce implementation, and scaled SaaS adoption across B2B and B2C segments for $100M+ education portfolio.
Operational Excellence
Scalable process design, cost optimization, vendor management, and cross-functional alignment to drive efficiency and revenue growth.
Delivery Excellence
PMO governance, delivery methodology, blended resource modeling, and execution discipline to support enterprise-scale initiatives.
Experience
Senior Director, Product Management
Oct 2025 – Apr 2026National Association of Realtors, Chicago, IL
- Product Management: Transformed $7M fragmented portfolio of designations, certifications, and course offerings into a cohesive product management portfolio by applying PM discipline, market intelligence, and data-driven pricing strategies.
- Product Governance: Established governance structure and operational cadences to align education offerings with member demand, drive product performance accountability, and unlock new revenue and growth opportunities through expanded delivery channels.
- Demand Strategy: Led development of product vision, market positioning, and value proposition including evaluation of existing offerings to recommend strategic investments, modernization, consolidation, or sunsetting decisions based on performance and organizational value.
- Product Roadmap: Developed near-term delivery priorities and long-term innovation initiatives, overseeing the full product lifecycle from concept through launch, adoption, performance measurement, and continuous iteration.
- People Management: Hired, coached, mentored a cross-functional team of Product Managers, Market Analyst, Instructional Designers, and functional support resources for NAR Center for Realtor Development.
- Education Partnerships: Served as senior leader in building relationships across education partners internal to the organization, state and local associations, brokers, and affiliates.
Senior Program Manager, Ecommerce Portfolio
Jul 2023 – Jul 2025Harvard Medical School, Boston, MA
- Ecommerce Product Transformation:Established single instance to unify B2C learner and B2B enterprise storefronts while managing complexity of dual-channel operations.
- Operational Scalability: Transformed end-to-end learner journey and e-commerce experience by standing up catalog, checkout, and payments, then seamlessly transitioning to streamlined admissions intake, self-service onboarding, and enrollment management in SF Experience Cloud.
- Conversion Acceleration: Delivered 10% conversion lift (Q1 post-launch) for B2C and B2B while reducing friction and accelerating time from awareness to enrollment.
- Marketing Optimization: Partnered with product, marketing, finance, and legal to optimize pricing, packaging, and the B2B contracting and checkout flow, improving enrollment velocity and reducing friction for B2C buyers.
- Roadmap Management: Developed the roadmap and cross-functional delivery across product, engineering, marketing, and operations to launch and scale online offerings for B2B and B2C segments.
Senior Portfolio Manager, AWS ProServe
Feb 2020 – Jun 2023Amazon Web Services, Chicago, IL
- Strategic Portfolio Health Management:Advisory for 80+ engagements representing ~$150M in revenue and targeting $180M in bookings
- Sales Growth Acceleration:Achieved a 20% year-over-year increase in sales velocity by streamlining a fragmented contracting process into harmonized workflows accelerating time-to-revenue.
- Stakeholder Management:Led cross-functional partnerships with Sales, Partner Management, Solution Delivery, and Ops to create unified strategic alignment to strengthen renewal and expansion positioning.
Senior Program Manager, Corporate Solutions
Jan 2015 – Mar 2017JLL, Chicago, IL
- Global Transformation: Led $23M enterprise initiative to modernize corporate real estate technology and data infrastructure, replacing core systems for lease administration, facilities, and vendor management while establishing a global BI platform, data governance framework, and COE, managing blended resource demand model spanning business and IT.
- Org Transformation: Restructured the program staffing model into specialized operational roles and centralized user admin across multiple 3rd Party platforms reducing project spend by 10% while providing executive governance and risk oversight to C-suite.